Refund Policy

We offer a 30-day money-back guarantee on all paid Zimo subscriptions. If you are not satisfied with your subscription for any reason, you can request a full refund within 30 days of the initial purchase date (or, for annual plans, within 30 days of the most recent renewal charge).

To request a refund, contact Zimo support at support@zimochat.world with your account email and the approximate purchase date. We will review your request and, if eligible, issue the refund through Stripe to the original payment method — typically within 3 to 10 business days depending on your bank or card issuer.

You can cancel your subscription at any time from Settings → Billing inside the Zimo app. After cancellation you keep access to paid features until the end of the current billing period. Cancellation on its own does not automatically issue a refund for the current period — use the process above if you also want a refund.

The 30-day guarantee applies to first-time purchases and renewal charges of Zimo subscription plans. It does not cover:

• Accounts terminated by Zimo for a breach of our Terms of Service (for example, fraud, abuse, or serious misuse).
• Fees paid to third parties outside of Zimo.

Nothing in this policy limits any statutory refund or cancellation rights you may have under applicable consumer law in your country of residence.

Questions about refunds? Email support@zimochat.world.